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Member
Posts: 16
Registered: ‎10-05-2011

Account Hacked and Rewards Stolen Again

At this point, this isn't funny anymore and I'm getting extremely angry with Best Buy.

 

My account has been hacked and all my rewards stolen again in less than 30 days and only after having my points given back to me.

 

It seems to be the same person doing it as it is the same email address that was changed.  My account has been updated to using 2FA and needing a special code to make changes.

 

Best Buy, you need to do something to fix that folks are able to call in to make change and get rewards instantly.

 

This seems to be looking like an inside job to know that people have points in their accounts.

 

Solved: Account Hacked and Rewards Stolen - Best Buy Support

 

 

Member
Posts: 16
Registered: ‎10-05-2011

Re: Account Hacked and Rewards Stolen Again

Additionally, account change notification email occurs after the rewards has already been issued and used by thief.
Member
Posts: 16
Registered: ‎10-05-2011

Re: Account Hacked and Rewards Stolen Again

@ThomasR-BBY, I tried to reply to the last private message you helped me on, but forums isn't allowing to send any more private messages as it says I have exceeded limits.
Posts: 84
Topics: 1
Kudos: 17
Solutions: 5
Registered: ‎11-24-2021

Re: Account Hacked and Rewards Stolen Again

Good Evening, KanchoRuri.

 

I'm very sorry to hear that your Best Buy account keeps getting hacked. I'd love to look deeper into this to help you resolve this issue and prevent it from happening again in the future. Please send me a private message with your full name, phone number, and email, so that I can better assist you. Looking forward to speaking with you.

 

Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 16
Registered: ‎10-05-2011

Re: Account Hacked and Rewards Stolen Again

For those wondering, Best Buy support has informed me they aren't able to help and informed me to reach out to local authorities to look into the fraudulent purchase.

Member
Posts: 16
Registered: ‎10-05-2011

Re: Account Hacked and Rewards Stolen Again

I'll be reaching out to local authorities and filing a complaint with WA AG as this seems to be the only help I have to try to recover $1120.

 

I would caution any Best Buy reward member as it has shown that Best Buy lacks the security and controls to protect their customers.