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New Member
Posts: 9
Registered: ‎02-20-2017

Absolute garbage CS resolution (pre-order $10 rewards cert.)

Good morning, friends.

 

I have just concluded my 9th chat (including two calls) over a 6 week period trying to resolve getting a $10 rewards certficate for the Rustler game on Nintendo Switch.  It had a pre-order bonus of $10 rewards that I am due and I've had 2 or 3 customer service representatives (CSR) tell me they've escalated the issue and I could expect a confirmation email within 48-72 hours.  These emails never come, the $10 rewards never come.

 

Today, I was in a chat for a good 20 minutes, only to be told that ticket that was initiated came back ineligible for the pre-order bonus.  Which is false.  Because twice previously I had been told it would be coming.

 

I am beyond livid.  Best Buy used to have truly THE BEST, most efficient CSR around and these days it's beyond abysmal.

 

FURTHERMORE, the "Missing Points" page under your Help section fails out and does not accept submissions.  So probably hundreds of customers are just giving up on this nonsense.  I will not.

 

I'm now seeking $20+ in rewards as this bowl of wrong has taken hours upon hours of my time and elevated my blood pressure to unhealthy levels as the world we'll living in these days contributes to it quite nicely.

 

Send help, please.  DO BETTER, Team Blue Shirt.

 

 

Thanks

Posts: 6,526
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: Absolute garbage CS resolution (pre-order $10 rewards cert.)

Good afternoon, SidewalkFins,

 

Thank you for taking the time to stop by our community forums. We strive to provide expert customer service no matter how you contact us so I'm disappointed to hear that you've been having trouble getting assistance from our phone and chat agents. Getting a $10 My Best Buy certificate is a great bonus with a pre-order, I know I'd want to receive this if I were in your shoes.

 

I'd be glad to review your case history to see what options I may have to assist you. I will need need a few more details in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎02-20-2017

Re: Absolute garbage CS resolution (pre-order $10 rewards cert.)

Happy weekend, folks.

 

 

The above has not yet been resolved and Mr. Andrew has refused to look into this further when I have documentation proving my initial claims.  Also, he has ignored my statement that the Missing Points page does not function and therefore has suggested that I go that route...

 

Other Best Buy family, please assist me here.  I have a screenshot of the $10 promotional offer that I will gladly send over.  Much appreciated.

New Member
Posts: 9
Registered: ‎02-20-2017

Re: Absolute garbage CS resolution (pre-order $10 rewards cert.)

Following up here, thank you