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Trusted Member
Posts: 95
Registered: ‎01-06-2013

ACCOUNT HACKED!

I just had nearly $2000 in rewards stolen from my account!

 

I need HELP IMMEDIATELY!

 

@Melissa-BBY are you there?

Trusted Member
Posts: 95
Registered: ‎01-06-2013

Re: ACCOUNT HACKED!

On the phone for nearly an hour now - just keep getting bounced and told "wait 2-3 days" .... sorry, we all know what that means .... it means your reps on the phone don't know what to do and want you to hang up.

 

It should NOT be this difficult to get someone in the US who speaks English as their primary language.

Posts: 133
Topics: 2
Kudos: 16
Solutions: 5
Registered: ‎11-03-2020

Re: ACCOUNT HACKED!

Hello, Wkkunkle,

 

Welcome to our Best Buy Forums! We appreciate you reaching out regarding certificates that you did not use. I can understand how concerning it is. Melissa is currently not available but I would love to see how I can assist. That said, I would love to assist and see what's possible. Can you please send us a private message with your full name, phone number, and email address? You can click on "Private Message" next to my signature. 

 

Thank you,

Alex|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Trusted Member
Posts: 95
Registered: ‎01-06-2013

Re: ACCOUNT HACKED!


@Alex-BBY wrote:

Hello, Wkkunkle,

 

Welcome to our Best Buy Forums! We appreciate you reaching out regarding certificates that you did not use. I can understand how concerning it is. Melissa is currently not available but I would love to see how I can assist. That said, I would love to assist and see what's possible. Can you please send us a private message with your full name, phone number, and email address? You can click on "Private Message" next to my signature. 

 

Thank you,


Message sent.  Please advise ASAP.

Trusted Member
Posts: 95
Registered: ‎01-06-2013

Re: ACCOUNT HACKED!

@Alex-BBY I sent you another message.