Points, Policies & Certificates

[sp2959]

I had received an email regarding a promotion to receive $75 reward certificate if I made 5 or more purchases outside of best buy using best buy visa card. The email stated that the award would be posted to my account within 3-4 weeks of fifth purchase. It’s been more than 6 weeks, nothing yet. I contacted Citi Bank best buy, they said I should contact best buy rewards. When I contacted best buy rewards, they said they would escalate the issue, but I heard nothing after that. Have anyone received the same promo and received reward? Thanks!

[Melissa-BBY Senior Social Media Specialist]

Hello, sp2959,

Welcome to our Best Buy Support forums! That $75 reward certificate does sound like a great offer, and I can understand wanting to ensure that you receive this. 

It definitely sounds like you've waited the expected time and tried what you could to get assistance with this. I'd be happy to take a look into your account to see what may be going on. Can you please send me a private message with your full name, phone number, and email address? If your information on file with us would differ at all from what is used with Citibank, please also include that information. To send me the message, you can use the button in my signature below. 

Sincerely,

[sp2959]

I have PM'd you with the subjectline $75 reward. Thanks!

[sp2959]

Thank you.

[Melissa-BBY Senior Social Media Specialist]

Hello again, sp2959,

I hope that you had a good weekend. As promised, I wanted to check in with you today about the status of things. I haven't heard back yet from Citibank, but I just followed up with them to see if there are any updates, and I'm hoping to hear back within the next day or two. I'll keep you posted as I hear more on this.

Sincerely,

[sp2959]

Thank you for the update.

[sp2959]

Hello Melissa,

I received an email stating $75 has arrived and is ready to use. Thank you for your help.

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

I'm so glad to hear that arrived, sp2959! I hadn't heard back from Citibank, but it sounds like there may just have been a delay in getting that processed then, or they may have went off the end date of the offer itself. Either way, I'm glad to see the certificate got added for you!

If you should have any other questions or need further assistance, please don't hesitate to let me know. 

Best Wishes,