Points, Policies & Certificates

[jml155]

I got the email offer to get a reward certificate by making 5 purchases of $50 or more each ($250 minimum total purchases) outside of Best Buy between 09/15/2021 and 10/31/2021 and get a $75 bonus reward certificate. I made 3 transactions with a total of more than $250. Is it possible I can still get the reward? I have not received the certificate.

[Melissa-BBY Senior Social Media Specialist]

Hello, jml155,

Thanks for reaching out about your recent My Best Buy reward certificate offer. This sounds like a great offer and getting a $75 reward certificate would be nice to use towards a new device you may be looking at. I can understand your interest in receiving the certificate based on the purchases that you made. 

This particular offer did require making five purchases of $50 or more outside of Best Buy. While I understand that the three purchases you made totaled the same amount, this doesn't meet the requirements of the offer. If you did meet the requirements, you should receive the bonus certificate in your account within three to four weeks after the qualifying purchases were made.

If you find there may be a chance that you may have made the qualified purchases within the appropriate time frame, and still do not receive the certificate, feel free to send me a private message with your full name, phone number, and email address and I can check into this further with you. To send me the private message, you can use the button in my signature below. 

Sincerely,