Points, Policies & Certificates

[EBSanDiego]

I received an email from Best Buy Citi card offering a $75 Reward Certificate if I made 5 purchases outside of Best Buy of $50 or more. Not only did I make 5 purchases they were for more than $50 each. It's been way too long and the credit card has been paid off and I have yet to receive my $75. I have another credit card that offers cash rewards but chose to take this offer since I wanted to use it to buy an Elliptical. After searching the key words I found several posts and it seems this is a regular thing where they promise a generous award to get people to use their credit cards. Who do I talk to and how do I get what is mine?

[AaronG-BBY Social Media Specialist]

Hello, EBSanDiego,

Welcome to our forums! Getting a reward from a credit card is great, but not if you never receive it, so I can understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order numbers

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,

[EBSanDiego]

You do realize that the Reward Certificate was for purchases made outside of Best Buy? So what do order numbers have to do? Also is there a way to attach these messages because when I hit the private message button it is blank and have no idea to which thread I am inquiring about.

[AaronG-BBY Social Media Specialist]

Hello again,

You should be able to just hit the "Private Message" button next to my name. The best way to resolve this issue would be to contact Citibank. Please feel free to give them a call at (888) 574-1301 to connect with an Agent. This line is open Mon - Fri from 9 a.m. to 9 p.m. Also, on Saturdays from 8 a.m. - 8 p.m. and Sundays from 8 a.m. - 6 p.m. local time.

Please let me know if you have any additional questions as well. I'm happy to help out in any way that I can.
 

All the best,
 

[EBSanDiego]

got it

thank you