Points, Policies & Certificates

[Jurny1Foster]

Hello, 

I was looking on the forum and found this thread. Ihave the exact same issue. 

I had received an email regarding a promotion to receive $75 reward certificate if I made 5 or more purchases outside of best buy using best buy visa card. Which I made SEVERAL. The email stated that the award would be posted to my account within 3-4 weeks of fifth purchase. It’s been more than 8 weeks, nothing yet. I contacted Citi Bank best buy, they said I should contact best buy rewards. I have contacted Best Buy Rewards but there was no solution. I could not get the rep to understand the issue.

I look forward to hearing back from someone regarding this soon.

[KatieB-BBY Social Media Specialist]

Hi there,

Thank you for joining the forums and for reaching out to us!

I can understand wanting to know where your reward certificates are, and would be happy to review your account to see how I can help out. To better assist, please send me a private message with your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.

Regards,

[Jurny1Foster]

Hello Katie, 

I rec'd another email saying there was a response to my 2nd email. I cannot find that response. Was this an error message? If not can you please resend?

Thank You

BF

[KatieB-BBY Social Media Specialist]

Yes, Brian. I had just asked if you could confirm the member ID for the My Best Buy account that the certificates would have needed to be issued to.

[Jurny1Foster]

I have no heard back on this. Did you receive my emssage with my membership #?

[Jurny1Foster]

Not sure what is happening here, but I cannot see the responses! This is extremely frustrating

[Jurny1Foster]

cannot see responses

[Jurny1Foster]

Can SOMEONE please just reply directly to my email? I received an email this morning asking if I woud accept the solution.

I cant see any solutions or responses past the first 2 messages!! 

Or tell me where to look because they are not in the thread that I see.

[Jurny1Foster]

JUST GOT THIS EMAIL:
Hello again Jurny1Foster,
You have received a private message from Jack-BBY in the Best Buy Support.
Subject: Re: $75.00 promo AND FORUM ISSUES
Please click here to access the community. You will need to login before you can read your message.

but when I click on it, there are NO responses.... I dont understand why this isnt working correctly!!

[Jurny1Foster]

And yes, I am logged in. I logged out and back in just to make sure that wasnt the issue