Points, Policies & Certificates

[hockeycanuckjc Community Veteran]

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@Jurny1Foster wrote:
JUST GOT THIS EMAIL:
Hello again Jurny1Foster,
You have received a private message from Jack-BBY in the Best Buy Support.
Subject: Re: $75.00 promo AND FORUM ISSUES
Please click here to access the community. You will need to login before you can read your message.

but when I click on it, there are NO responses.... I dont understand why this isnt working correctly!!

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Right now the forums have a glitch where the private message inbox is not appearing for everyone. You can get around this on a computer by clicking on Private message and then clicking on the Inbox tab on the screen. 

[Alex-BBY Social Media Specialist]

Hello, Jurny1Foster!

Welcome to the Best Buy Forums! 

We appreciate you reaching out in regards to a My Best Buy Citibank rewards you are needing assistance with. I would love to assist and see what's possible. Can you please send us a private message with your full name, phone number and email address? You can click on "Private Message" next to my signature. Looking forward to hearing back from you. 

Thank you,

[Jurny1Foster]

Thank YOU!! 

That worked :-)

[Alex-BBY Social Media Specialist]

Were you able to send in that private message?

Thank you,