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New Member
Posts: 3
Registered: ‎09-05-2021
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$50 gift certificate not received

Hello,

I have BestBuy credit card, and I got an offer to earn $50 reward certificate if I spend $1000 outside of BestBuy between Jul 15 - Aug 31, I spent $1000 in the given time range, but the reward certificate is not issued for a week.

 

I received similar offer in past (in Dec and June), but I received the reward certificates on the next day after the promotion ends.

 

Can you please help to resolve this issue?

Posts: 8,743
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Registered: ‎10-10-2012

Re: $50 gift certificate not received

Hi, bharathigeetha,

 

Thank you for taking the time to register for the forum and connect with us. Smiley Happy

 

With the goal of trying to save money whenever we can, a bonus certificate could certainly help keep a few dollars in your pocket. My wife has the My Best Buy Visa card and will often receive emails with similar promotional offers and it always leaves me feeling a little jealous. If you received an email with the offer details, activated the offer via the email, and spent the required $1,000 using your Visa card outside Best Buy, then a $50 bonus certificate should post to your rewards account within about 3 to 4 weeks.

 

If for some reason the bonus hasn't posted to your rewards account after a full 4 weeks, then send me a private message with your name, phone number and email address, and I'll see what I can do to further assist.  A private message can be sent by logging into the forum and clicking on the blue button found in my signature.

 

This offer is only for the intended recipient of this email. Activate this offer and use your My Best Buy® Visa® Card to spend $1000 or more in purchases outside of Best Buy® or Pacific Sales® Kitchen & Home Stores between 7/15 and 8/31 and get a $50 bonus reward certificate. Bonus certificate valid for 30 days from issuance. The certificate will post to your loyalty account 3-4 weeks after qualifying purchases have been made. Offer is non-transferable. Subject to credit approval. My Best Buy Visa account must be open and in good standing. First-time loyalty members need to register their account on BestBuy.com®, using their My Best Buy member ID printed on the front of the card. Limit 1 bonus reward certificate per account. No cash value. May not be combined with other My Best Buy offers. Does not include tax. Additional limitations may apply. Subject to My Best Buy Program Terms. Subject to change without notice.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-05-2021

Re: $50 gift certificate not received

Thank you for the response Derek,

 

Generally I get the reward certificates on the next day when the promotion ends. This is the first time as it is taking time to receive it even after the promotion ended a week ago. I will wait for 4 weeks as you mentioned.

Posts: 8,743
Topics: 368
Kudos: 125
Blog Posts: 0
Solutions: 559
Registered: ‎10-10-2012

Re: $50 gift certificate not received

While you may have received prior bonus certificates sooner than expected, the time frame for just about every My Best Buy Visa outside spend offer is 3 to 4 weeks, and we would need to allow a full 4 weeks before considering any other potential options.  Hopefully, you don't have to reach out after 4 weeks, but we'll be here if you do.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!