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Posts: 1
Registered: ‎03-06-2019

$50 Reward Certificate

I received an email this morning that my promotional $50 certificate has been issued. 

 

But, I'm unable to use that certificate as I don't see it in the Offers and Rewards section on the checkout page. 

Posts: 11,210
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Registered: ‎01-03-2013

Re: $50 Reward Certificate

Hi bawdane3, 

Welcome to the forum, and thank you for being a My Best Buy member! Receiving a promotional certificate for $50 would be exciting, but I'm sure you were left scratching your head when you couldn't see it available when logged into BestBuy.com. This could be for a number of reasons, but I suspect you have more than one My Best Buy membership and the wrong one is linked to your profile. I would be happy to take a closer look at this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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