03-06-2019 01:44 PM
I received an email this morning that my promotional $50 certificate has been issued.
But, I'm unable to use that certificate as I don't see it in the Offers and Rewards section on the checkout page.
03-06-2019 02:40 PM
Welcome to the forum, and thank you for being a My Best Buy member! Receiving a promotional certificate for $50 would be exciting, but I'm sure you were left scratching your head when you couldn't see it available when logged into BestBuy.com. This could be for a number of reasons, but I suspect you have more than one My Best Buy membership and the wrong one is linked to your profile. I would be happy to take a closer look at this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.