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Posts: 6
Registered: ‎01-31-2018
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$5 certificate still not returned 1 week after refund was processed

Hello,

 

I recently returned a game to Best Buy on Wednesday, November 28 and I used a $5 certificate on that game. My refunded money went back to my Paypal right away obviously, but I have not received my refunded certificate yet, and it has been a week. Thank you for looking into this.

Posts: 10,784
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Registered: ‎01-03-2013

Re: $5 certificate still not returned 1 week after refund was processed

Hello medalofhonorfan, 

Welcome back to the forum! It's fantastic to hear you chose to shop with us, though I'm sure you were dismayed when you decided to return the game. In most cases, certificates can typically be seen credited pretty quickly, if not within a few days. For more details you may wish to check out the post below. 

 

Return or Cancellation - Where is my reward certificate?

 

I'll be happy to review this further with you as you completed the return about a week ago. Please keep an eye on your inbox in the top right corner of the page for my message. 


Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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