Add Product

Search Results:

Reply
Member
Posts: 14
Registered: ‎09-16-2015

$5 Reward used for an order that Best Buy cancelled & reward unavailable.

Hi,

 

I had a $5 reward certificate that I used to make an online purchase. After redeeming the reward and completing my purchase, Best Buy then cancelled the order for some reason and the $5 reward is no longer available. Is there a way to have the $5 reward reissued to my account or the order processed again? I'm not sure what happened or why the order was cancelled, thanks!

 

 

Member
Posts: 14
Registered: ‎09-16-2015

Re: $5 Reward used for an order that Best Buy cancelled & reward unavailable.

Hi,

 

My apologies, I didnt wait long enough. The $5 reward has reposted to my account. Sorry for any confusion. Thanks again!

Posts: 8,743
Topics: 368
Kudos: 126
Blog Posts: 0
Solutions: 559
Registered: ‎10-10-2012

Re: $5 Reward used for an order that Best Buy cancelled & reward unavailable.

Good afternoon, zdoddz,

 

I'm glad to hear the point value for your $5 certificate (250 points) has reposted.  It can generally take up to three days for a non-bonus certificates point value to repost to a member's rewards account following a return or cancellation.  Let us know if you have any other questions.

 

Return or Cancellation - Where is my reward certificate?

 

Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!