Points, Policies & Certificates

[zdoddz]

Hi,

I had a $5 reward certificate that I used to make an online purchase. After redeeming the reward and completing my purchase, Best Buy then cancelled the order for some reason and the $5 reward is no longer available. Is there a way to have the $5 reward reissued to my account or the order processed again? I'm not sure what happened or why the order was cancelled, thanks!

[zdoddz]

Hi,

My apologies, I didnt wait long enough. The $5 reward has reposted to my account. Sorry for any confusion. Thanks again!

[Derek-BBY Retired: Senior Social Media Specialist]

Good afternoon, zdoddz,

I'm glad to hear the point value for your $5 certificate (250 points) has reposted.  It can generally take up to three days for a non-bonus certificates point value to repost to a member's rewards account following a return or cancellation.  Let us know if you have any other questions.

Return or Cancellation - Where is my reward certificate?

Happy Holidays!