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Posts: 2
Registered: ‎12-23-2022
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38 days and counting on waiting for Rewards Points

My order, via Pacific Sales, was completed 11/15 and now it is 38 days later.  The Christmas sales and discounts are disappearing.  Can it really be this hard to issue points?  This was a multi-part order awaiting delivery of an appliance.  I have an escalated ticket but no one will actually talk to me.  Ticket/case 301387537.   Round and round I go.  Can you help to escalate an escalated ticket so it actually gets worked on?





Posts: 175
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Kudos: 11
Solutions: 4
Registered: ‎11-08-2021

Re: 38 days and counting on waiting for Rewards Points

Hello, tchardca.


Thank you for reaching out to us and welcome to our Forums!

Here we can provide assistance with anything you may come across and provide support for you. Having missing points is not ideal and I understand your frustration with your situation. I would like to reach out yo you and provide support for your situation and see what we can do. When you get the chance please reach out to us via private message with your full name, telephone number and email address. There we can provide further assistance and go into more detail about a case. In addition I do want to let you know that I will be out of the office at 7:00p.m.EST for the weekend and holiday, but I will be back on Wednesday to provide support for your situation. Please let us know as soon as you can.


Thank you, 

Riley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-23-2022

Re: 38 days and counting on waiting for Rewards Points

Issue was resolved.  The Director over this region of stores had a high level contact witin Customer Support who resolved the issue. Phew, my next goal was to contact Allison Peterson ....