Points, Policies & Certificates

[samw2020]

I signed up for a Best Buy Credit Card promotion where if I spend $300 outside of Best Buy within a certain time frame, a $30 reward credit would be issued to my account. I received a $5 reward, not a $30 reward. 

[samw2020]

On my rewards history, it shows that $30 reward was issued in on 5/6/2020. If it's expired, I've never received any email notification.

[Tasha-BBY Social Media Specialist · Accepted solution]

Hello, samw2020, 

Welcome to the forum, and thank you for reaching out regarding your My Best Buy Visa offer. These are always exciting to participate in, but I can imagine the excitement would be dampened to find the reward expired. 

These offers are typically fulfilled within 2-4 weeks of the offer either being fulfilled or concluding. With that said, they generally have shorter redemption periods, usually around a month or so, versus our typical 60 days under our My Best Buy Terms. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you can view the post below. 

Expired My Best Buy™ Reward Certificates FAQ

As this promotional certificate was issued in early May, it is likely this has expired. To ensure this is what happened, I would be happy to review your membership. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,