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Member
Posts: 12
Registered: ‎12-05-2015

$30 Reward Certificate after spending $300 outside of Best Buy

I received an offer on Sep. 15, which stated that if I spend $300 outside of Best Buy, I would be awarded a $30 dollar rewards certificate.  I spent over $300 and received $5 bucks.  What is going on?  I could have received more if I used another rewards card that has never tried to trick me into using it.  I've actually been using Best Buy for more purchases over the last couple of years but it's little things like this that leave a bad taste in my mouth and discourage me from continuing to shop there.  I contaced Citibank but they told me to contact "my store", whatever that means, since the money was spent outside of Best Buy.

Posts: 10,576
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Registered: ‎01-03-2013

Re: $30 Reward Certificate after spending $300 outside of Best Buy

Hi there Raf0212, 
 

Welcome and thank you for being a My Best Buy member! As a My Best Buy Visa cardholder, you can get some stellar rewards if you participate in some of our promotions, as you have with this one. 

After spending the required $300, I can imagine how upsetting it would be to see a mere $5 post to your membership. It sounds like this was your regular outside spending points that post monthly, and that your $30 certificate hasn't had a chance to post yet. It is common for these offers to take up to four weeks to post. As it's only been a couple weeks, I wouldn't worry too much. 

Once you're beyond this time frame, please don't hesitate to reach out to us if you're still not seeing the offer on your end! 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎12-05-2015

Re: $30 Reward Certificate after spending $300 outside of Best Buy

That sounds completely reasonable.  Thank you for your anwer and have a great weekend. 

Posts: 10,576
Topics: 118
Kudos: 279
Blog Posts: 20
Solutions: 495
Registered: ‎01-03-2013

Re: $30 Reward Certificate after spending $300 outside of Best Buy

Hi Raf0212, 

You're quite welcome! I'm glad I was able to provide some additional information surrounding this offer, so you know what to expect. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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