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Posts: 1
Registered: ‎06-11-2021

2FA issues and back up codes

Recently replaced my phone and lost my 2FA authentication app information. How can I recover my account?


Posts: 2,662
Topics: 108
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Registered: ‎10-19-2017

Re: 2FA issues and back up codes

Hello, brendanteske,


Thanks for reaching out about your two-step authentication. If unable to receive new codes, you should use one of your backup codes. Your backup codes are provided to you when you first set up two-step verification and should be kept in a safe place. By design, to protect our customers, accounts with two-step verification enabled cannot be accessed without the security code or backup codes. If unable to access your account with a code or a backup code, you may create a new account. If necessary, we may be able to merge customer profiles and memberships after a new account is created.


I hope this helps, but please let me know if you need further assistance or have additional questions. 



Kayla|Social Media Specialist | Best Buy® Corporate
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