Points, Policies & Certificates

[brendanteske]

Recently replaced my phone and lost my 2FA authentication app information. How can I recover my account?

Thanks!

[Kayla-BBY Social Media Specialist]

Hello, brendanteske,

Thanks for reaching out about your two-step authentication. If unable to receive new codes, you should use one of your backup codes. Your backup codes are provided to you when you first set up two-step verification and should be kept in a safe place. By design, to protect our customers, accounts with two-step verification enabled cannot be accessed without the security code or backup codes. If unable to access your account with a code or a backup code, you may create a new BestBuy.com account. If necessary, we may be able to merge customer profiles and memberships after a new account is created.

I hope this helps, but please let me know if you need further assistance or have additional questions. 

Thanks,