Points, Policies & Certificates

[Larry47591]

I have not received my 25% bonus certificate for a purchase made between 8/8/21-8/14/21.  It said wait 3-4 weeks. 4 weeks would have been last saturday the 11th.  How do I get this certificate?  

Thanks

Larry

[Deysha-BBY Social Media Specialist]

Hello, Larry47591,

Welcome back to our community forums!

I appreciate you taking the time to reach out to us to check on this certificate. It's always great to get a bonus, and I'm here to help ensure you get it.

First, I am going to need you to send me a private message with the order number or Customer Service PIN, your full name, phone number, and e-mail address. To send it click on the blue "Private Message" button next to my signature. I look forward to hearing back from you so I can further assist you.

Sincerely,

[Larry47591]

Still need help. Some reason you turned my points I already had into two 25 rewards certificates. Now I have expiration dates on my point for certificates I'm not ready to use

[Deysha-BBY Social Media Specialist]

That is odd, Larry. Your account is set to bank your points and not turn them into certificates. I will take another look and get back to you.

[Larry47591]

Thank you so much

[Deysha-BBY Social Media Specialist]

You're very welcome, Larry47591! I have verified that the two $25 certificates are both bonus certificates. We did not deduct any points from your account to create the two certificates. Also, bonus certificates are almost always valid for less time than an everyday certificate, and both of these certificates are only valid for about 30 days. Thanks again for your time and patience!

Sincerely,

[Larry47591]

The problem is i had 4196 points before these 2 certificates now I only have 1696

[Larry47591]

So basically I am missing 2500 points

[Deysha-BBY Social Media Specialist]

Thanks again for reaching out, Larry 47591! Don't ever hesitate to reach back out to us if you have any questions. Have a great rest of your day!

Sincerely,