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Posts: 2
Registered: ‎05-08-2020

$25 Promo Cert Refund

Hi there,

Like others, I feel somewhat disappointed in Best Buy. I'd received a $25 promo cert from having spent over a certain threshold in August and used it, happily, on a pair of earbuds. Unfortunately, they did not fit well in my ears, so I returned them, expecting to get the refund for the cert credited back and to use it on another item by the expiration date of 10/25. While returning the item, I even asked the employee if I'd be receiving the cert credit back, to which she responded that I would.

However, I have not, and having learned why, feel disappointed. I'm a Best Buy cardholder and myeliteplus status as well, so, it's obvious I enjoy spending my hard-earned money at Best Buy.

I feel that I ought to have the original cert put back into my rewards for me to use on another item by the due date. I feel that this is the fair thing to do. When I use the cert, there was nothing stated outright that indicated that were I to end up having to return the item purchased, I would not be able to use the cert on another item as long as I met the other criteria. Perhaps it's hidden in the T&C, but I assure you, if I'd known I couldn't return the item without losing the cert, I'd've thought more carefully about making this purchase. Additionally, the employee told me I'd be receiving the refund of the cert as well; otherwise, I may have kept the item to use as a gift for the holidays.

Going forward, I'm aware of this restriction with the promo certs, but as far as this past one is concerned, I hope that it will be reimbursed into my rewards center. Why? Not only have I rightfully earned the cert, but also wish to just to turn around and to use it an another purchase.

Otherwise, I may have to reconsider my future relationship with Best Buy.

Thank you for your attention to this matter.

Best regards,
Posts: 1,629
Topics: 77
Kudos: 270
Solutions: 75
Registered: ‎11-23-2018

Re: $25 Promo Cert Refund

Hello, brett92,


Thanks for reaching back out to us on our forum for support with your reward certificate. I also want to thank you for being an Elite Plus member with us! 


When referring to My Best Buy certificates, they're usually credited in just a few days. As it sounds like you've read, promotional certificates are intended to be one-time use coupons. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details, you're welcome to read this forum post:


Return or Cancellation - Where is my reward certificate?

If you have any further questions or concerns please let us know.


Take care,

Allison|Social Media Specialist | Best Buy® Corporate
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