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New Member
Posts: 1
Registered: ‎01-21-2021

2 step verification no codes

It's been a while since I used my best buy account, but last week, I tried to login and found that 2 step verification was turned on. I managed to get into my account by resetting the password, and I found that someone else had ordered an item, but I still don't have any codes or backup codes, and they aren't sending to my email when I request new codes. I tried calling customer service, but they said they couldn't do anything and that the codes should have sent to my email.
Posts: 705
Topics: 31
Kudos: 138
Solutions: 49
Registered: ‎02-08-2019

Re: 2 step verification no codes

Hey, Ebernsen,

 

Thanks for reaching out to us on the Forums! I'm sorry to hear that you were having issues getting into your account, and I'd be happy to take a closer look into this and see what I can do to help.

 

You mentioned that someone else had ordered an item from your account, so I am glad that you changed the password to keep your information secure. I'd like to take a closer look into this as well! 

 

Please send us a private message with your full name, email, and phone number and I can get started. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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