Points, Policies & Certificates

[Ebernsen]

It's been a while since I used my best buy account, but last week, I tried to login and found that 2 step verification was turned on. I managed to get into my account by resetting the password, and I found that someone else had ordered an item, but I still don't have any codes or backup codes, and they aren't sending to my email when I request new codes. I tried calling customer service, but they said they couldn't do anything and that the codes should have sent to my email.

[Meg-BBY Social Media Specialist]

Hey, Ebernsen,

Thanks for reaching out to us on the Forums! I'm sorry to hear that you were having issues getting into your account, and I'd be happy to take a closer look into this and see what I can do to help.

You mentioned that someone else had ordered an item from your account, so I am glad that you changed the password to keep your information secure. I'd like to take a closer look into this as well! 

Please send us a private message with your full name, email, and phone number and I can get started. 

Best,