12-23-2020 11:22 AM
Good morning, oddjob626,
Welcome to our community forums. 2-Step Verification is a fantastic way to help protect your My Best Buy account and help ensure that your account is safe. As someone who recently got a new phone, I know how stressful it can be to lost access to an account and I would be glad to see how I can best assist you with this.
While Best Buy does not have access to your backup codes, I'd be glad to see what other options I may have available. I will be sending you a private message to gather a bit more information regarding your My Best Buy account.
You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen. I'll keep an eye out for your response.