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Registered: ‎09-02-2021

2-Step Verification code not being sent

I've been trying to log into my account and when I ask to receive the 6 digit code via text message on my phone, nothing is ever sent to me. 

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Registered: ‎10-10-2012

Re: 2-Step Verification code not being sent

Greetings, chunkyrock, and welcome to the Best Buy forum,


I setup 2-step on my own rewards account as soon as the option was made available, as I like having that extra layer of protection.  I enjoy not having to worry that someone may find a way to login to my account because I don't doubt my password is floating around the internet somewhere. Have you received any codes since first posting?  I can recall recently having trouble receiving a code when logging into my own account, and I kept requesting a new code and after a while I started to receive code after code.


I just tested my own account and received a code within a couple seconds.  If you're still having trouble logging into your account, then feel free send me a private message by clicking on the blue button in my signature and I'll see what I can do to help. Please make sure to include your name, phone number, and email address.


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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