09-13-2018 04:53 AM
Solved! Go to Solution.
09-13-2018 05:14 AM
09-13-2018 02:39 PM
Good afternoon JohnB1,
Thank you for taking time out of your day to register for the forum and connect with us!
I can imagine the questions that may have ran through your head after receiving emails that multiple reward certificates had been issued and then to find out they were redeemed but not by you. I can barely fathom having a $100 worth of points let alone someone else finding a way into my account. First and foremost, I would suggest resetting your password if you have not done so already. You may even want to consider resetting your password every couple of months just to be safe. I try to reset my own passwords for different logins every other month.
Just to briefly touch on a topic you brought up. While reward certificates cannot be used to purchase most, if not all, pre-paid gift cards on BestBuy.com, they can still be used to purchase some pre-paid gift cards in-store. It is a restriction on BestBuy.com. With that having been said, I would like to go over your account with you in additional detail to see what I can do to further assist and will be sending you a private message shortly to do so. You can read private messages by first logging into the forum and then clicking on the envelope icon at the top of the page.