11-08-2018 10:48 AM
So initially the salesman told me I would receive 10% off my purchase if I signed up for a best buy credit card. Safe to say, I am pretty dissappointed to read many others who say they were promised similar promotions upon agreeing to a BB CC and only receive 10% back in rewards points instead. However, my account does not even have the rewards points credited to it. Is there a way to see what best buy account the rewards points from the first purchase on my Best Buy Credit Card was credited to.
11-08-2018 01:59 PM
Hi there Kris12345,
Welcome to the forum and thank you for reaching out to us regarding your Best Buy Credit Card rewards! It's a great option for many customers, especially on larger purchases. Getting the choice between 10% back in rewards on your first day's purchases or a financing option can be beneficial to many.
With that said, it sounds like the associate you worked with may have gotten some benefits confused. During your first day's purchases, you can receive 10% back in rewards. While we may occasionally send customers 10% off a single item coupon, this is not part of our typical new cardholder offers.
You should have seen your points credited to your My Best Buy membership in 15-20 days after purchase. From there, points are likely to have been converted to a certificate that should be valid for 60 days unless otherwise noted per our My Best Buy Terms.
As you mentioned you're not seeing these points, I would be happy to take a closer look at this with you. Please keep an eye on your inbox in the top right corner for my message.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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