06-13-2020 01:45 AM
06-18-2020 04:35 PM
Welcome to the forum, and thank you for not only being a My Best Buy member, but a My Best Buy Credit Card holder. This is an exciting credit card to receive, so I'm sure you were eager to use it. Many customers are most excited to use it for the first time, as your first day of purchases receives 10% back in rewards when choosing standard financing. I understand you're not seeing this though, only 5%, which would leave me concerned as well.
This offer is valid within 14 days of opening the account, as mentioned on our Credit Cards page. As you have the opportunity to save your credit card to a BestBuy.com profile, or we may look up your credit card account in store, there is no need to wait to make your first day of purchases until you've received the physical card. With that said, please also keep in mind that the additional 5% this promotion offers may not be reflected up front, and would be applied appropriately provided the first day of purchases is made within 14 days.
I hope this information helps! If you should have any other questions, please let me know.
06-18-2020 04:44 PM
06-18-2020 05:01 PM
Hi there, ChrisArnold91,
Thank you for following up! I'm sure this information was disappointing to learn if you were previously unaware. Should you like me to look further into this with you, please feel welcome to send me a private message with your name, phone number, and email address. You may send a private message my way via the link in my signature below.