12-06-2020 04:32 PM
My name is Amit and I am from Ann Arbor MI. On 27/11/2020 I purchased a Nikon Z50 camera when I was visiting my relatives at 5635 Johnston St, Lafayette, LA for a total of $1209/20. I was told that if I sign up for the Best Buy credit card, I would be entititled for a 10%, which would be reflected on my account statement.
However, no such discount is reflected anywhere. I tried calling customer call but went in vain. I trying online chat option was told that “contact citi bank for your credit card related queries”
I'm a regular buyer of Best Buy and really really disappointed to face this. If I knew this to be true, I wouldn't have signed up at
Please help me resolve this.
12-08-2020 12:41 PM
Hi there, Amit,
Thank you for stopping by our community forums. A My Best Buy credit card offers several great benefits. I'm sure you'd like to make sure you take advantage of 10% back in My Best Buy points on your first purchase.
When making this purchase, you'll receive 10% back in My Best Buy points if using the "Standard Financing" option. These points will typically be added to your account 20 days after you receive your purchase. Once you receive these points, they can be converted into a My Best Buy reward certificate that can be applied towards a future purchase.
I hope I was able to help clarify how this promotion works. Please let me know if you have more questions that I can help with!
12-08-2020 08:49 PM
12-09-2020 08:27 AM
Thank you for following up with me. I apologize if my previous message was unclear. When making your first purchase with a My Best Buy credit card you do not receive a discount to your order. If making a purchase using standard financing you will receive 10% back in My Best Buy points. These points will typically be available 20 days after you receive your product.
If you were told something different I would be glad to make sure that this information gets back to the management team at our Best Buy Lafayette. Do you recall the name of the employee you spoke to? I'd also like to document this here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.