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New Member
Posts: 2
Registered: ‎12-06-2020

10 % off signup bonus with Best Buy credit card

Hi

 

My name is Amit and I am from Ann Arbor MI. On 27/11/2020 I purchased a Nikon Z50 camera when I was visiting my relatives at  5635 Johnston St, Lafayette, LA for a total of $1209/20. I was told that if I sign up for the Best Buy credit card, I would be entititled for a 10%, which would be reflected on my account statement. 

However, no such discount is reflected anywhere. I tried calling customer call but went in vain. I trying online chat option was told that “contact citi bank for your credit card related queries”

I'm  a regular buyer of Best Buy and really really disappointed to face this. If I knew this to be true, I wouldn't have signed up at

Please help me resolve this.

Posts: 6,613
Topics: 227
Kudos: 536
Solutions: 337
Registered: ‎08-21-2017

Re: 10 % off signup bonus with Best Buy credit card

Hi there, Amit,

 

Thank you for stopping by our community forums. A My Best Buy credit card offers several great benefits. I'm sure you'd like to make sure you take advantage of 10% back in My Best Buy points on your first purchase.

 

When making this purchase, you'll receive 10% back in My Best Buy points if using the "Standard Financing" option. These points will typically be added to your account 20 days after you receive your purchase. Once you receive these points, they can be converted into a My Best Buy reward certificate that can be applied towards a future purchase.

 

I hope I was able to help clarify how this promotion works. Please let me know if you have more questions that I can help with!

 

10% Back in Points on your First Day of Purchases

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-06-2020

Re: 10 % off signup bonus with Best Buy credit card

Hi Andrew,

Thanks for your reply but that doesn't help my specific question. I was told that it will be at the time of purchase from my balance once I sign up and approved using BBY-Card. It seems like people get trapped with this type of offer and the counterpart is not explaining at the time of purchase. Firstly, I didn’t needed any BBY card to purchase the camera if there was no extra 10% off for the signup. If I just have to go through points and all those stuffs you mentioned and finally convert into rewards, I am sorry to say but there are better options and credit card companies to sign up and receive hundreds bucks with 0% APR for months - unlike BBY-Card, correct? I would have received ~$200 off with 10% off for the camera. I brought but with those points that you mentioned never gonna receive that.. unfair? It’s sad but that’s what it is.. people need to know!

Regards,
Amit
Posts: 6,613
Topics: 227
Kudos: 536
Solutions: 337
Registered: ‎08-21-2017

Re: 10 % off signup bonus with Best Buy credit card

Hello, Amit,

 

Thank you for following up with me. I apologize if my previous message was unclear. When making your first purchase with a My Best Buy credit card you do not receive a discount to your order. If making a purchase using standard financing you will receive 10% back in My Best Buy points. These points will typically be available 20 days after you receive your product.

 

If you were told something different I would be glad to make sure that this information gets back to the management team at our Best Buy Lafayette. Do you recall the name of the employee you spoke to? I'd also like to document this here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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