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10% off coupon not working for Horizon: Forbidden West

I received a 10% off birthday coupon that I was hoping to use on a pre-order for Horizon: Forbidden West, specifically the PS4 Special Edition, SKU 6479467. However, I noticed that the coupon does not pop up for that game or any other edition of H:FW, whether I'm just browsing or I have it in my cart. The offer is fully activated and doesn't expire until the end of this month, and I can see that it's eligible on other similar items, specifically video game pre-orders. And after reading all the text of the terms and conditions several times, I can't find anything there that would disqualify this from eligibility. I tried calling customer support to see if I could get this issue fixed or at least figure out specifically why the item isn't eligible, but I couldn't get any real answers and instead just kept repeating the same things over and over again. If I could get any actual clarification on this matter, I would greatly appreciate it. Thank you.

Posts: 8,737
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Registered: ‎10-10-2012

Re: 10% off coupon not working for Horizon: Forbidden West

Good morning, bsam2121,

 

Welcome to the Best Buy forum, and Happy Birthday!!!

 

Make sure you don't tell anyone your wish after blowing out your birthday candles because it won't come true.  That's what I've been told at least, but none of my birthday wishes have ever come true, so on second thought, maybe tell a few people.  I've included the birthday coupon terms below, and while the term "pre-order" isn't specifically mentioned, those items can tend to fall under the exclusion "valid on in-stock items only," as an item available for pre-order technically isn't in-stock yet.  An easy way to tell if an item is eligible is to add it to your online shopping cart, and if the coupon is displayed as an available offer on the final page during checkout, then it is eligible.

 

I'd be more than happy to test the pre-order SKU towards your birthday coupon to confirm whether or not it is eligible.  I'll just need you to please send me a private message with your name, phone number and email address, and you can send a private message by clicking on the blue button in my signature that just so happens to be labeled "Private Message."

 

Offer valid 8/25/21–9/30/21. Markdowns taken from regular or Was prices. Not valid with any other coupons, offers or price match requests. Excludes Apple® products; Magnolia Design Center products; Amazon voice assistant and streaming players; Google voice assistant, Chromecast and Chromecast Audio; Bose audio products; SONOS; Polk Audio; Denon; select Samsung home audio, TVs, Blu-ray and DVD players; Sony home audio, TVs and 3D glasses, Blu-ray players, DVD players and set top boxes; select LG TVs and Blu-ray players, select Sharp TVs; TCL TVs; all gaming consoles; Leap Motion Controller; Wacom stylus; subscription software services; kate spade new york tech accessories, headphones and portable speakers; POSA cards; Sony camcorders, digital cameras, Alpha cameras, NEX cameras; Canon DSLR cameras, mirrorless cameras, XA and XF series camcorders, lenses and flashes, G1X, G1X MARK II, G7X, N2, N100, S120, SX50, SX60 and G16; Nikon DSLR cameras, mirrorless cameras, lenses and flashes, Coolpix A, P340, P530, P600, P610 and S810c; GoPro cameras and accessories; Olympus point and shoot cameras, interchangeable-lens cameras, lenses; drones $499 and up; unlocked phones; contract mobile phones; mobile broadband devices; digital music services and download cards; Electrolux major appliances; air conditioners, fans and dehumidifiers; Dyson; Pacific Sales products; Vitamix, Breville, Capital Brands, Nespresso; Magnolia products: Samsung TVs, sound bars and Blu-ray players, Sony TVs, Blu-ray players and projectors, Sharp TVs, LG TVs, Sunbrite TVs; Epson projectors, JVC projectors; iRobot; Sennheiser, Bowers & Wilkins, Rotel, MartinLogan, McIntosh, Universal Remote Control, Arcam, Peachtree, Savant, Sonus faber, Oppo and special order merchandise; special order, clearance, refurbished, pre-owned and open-box items; gift cards; taxes. Selection varies by store. Limit 1 offer per customer, per household. Valid on in-stock items only. Excludes stores in Puerto Rico. Not valid at Best Buy Express kiosks. Online and in-store offer may vary. Best Buy employees are not eligible for this promotion. No dealers. No copies. No cash back. No cash value. Offer must be presented at time of purchase.
 

My Best Buy™ Birthday Coupon - FAQ

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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