Points, Policies & Certificates

[ohsnapdevin]

I made a purchase with my new Best Buy Visa for the first time and was under the impression that my 10% off would be applied automatically as I was told in store.

I've tried several times with your customer support reps to get this applied to my first order with no success. I would like to retroactively apply this 10% off promo credit back to the purchase but no one seems to understand that request.  

[Jack-BBY Social Media Specialist]

Hey there, ohsnapdevin,

Thank you for connecting with us here on our forums. The Best Buy Credit Card has a number of different benefits, so I understand looking for some help and clarity here.

When using the standard credit option on your first purchase with the Best Buy Credit Card, you should receive 10% back in My Best Buy rewards, not 10% off of the purchase. More information on this can be found here.

I hope this helps clear things up.