Points, Policies & Certificates

[robin217]

Hi, I received a $10 bonus certificate valid from valid from 12/20 to 12/24 from BestBuy in my email. I clicked it. It seemed to be recognized, saying I could present it in person or use online. I then shopped online and, during Checkout, I logged in to BestBuy.com and the certificate was not listed in my rewards.

I went back to my email and clicked the certificate again and the message said: "We're Sorry. It looks like you're not eligible to use this reward."

I wasn't logged in to BestBuy.com at the time when I originally clicked the certificate in my email. I think that might be the problem. It didn't get saved into my account.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good afternoon, robin217, and welcome to the Best Buy forum,

With the purchasing of gifts during the holidays, I'd say we're all looking to save a few dollars when we can, and a bonus certificate could certainly help do that.  We've been sending a variety of different bonus offers to select members throughout November and December, and we did recently send a $10 bonus certificate with an expiration date of 12/24. I took a quick peek and it looks like you might have more than one active rewards accounts, which could be contributing to the trouble you're having activating the bonus certificate.  A merge could easily solve that though.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to help.

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How to Merge My Best Buy™ Rewards Accounts

Best Wishes,