Points, Policies & Certificates

[nakta139]

Hi,

I received a $10 bonus certificate valid from valid from 4/3/222 to 4/16/22 from BestBuy (BestBuyInfo@emailinfo.bestbuy.com) in my email. When I clicked the banner "Click to activate" in the email, it takes me to BestBuy page says "We're Sorry Your reward details are not available right now. Please try again later". I tried to activate multiple times throughout the day and got the same error message. I hope someone can help me with this issue.

Thank you,

[CalebH-BBY Retired: Social Media Specialist · Accepted solution]

Hello there!

Thank you for taking the time to reach out to us about this! Like most people, I try my best to utilize these bonus certificates as well! So I'm sorry to hear you're running into some trouble with one of them. I'd be more than happy to look into this to see what's going on. To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can check everything out and take action with you.

I look forward to hearing back!