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New Member
Posts: 3
Registered: ‎03-01-2019

10% birthday coupon

I'm confused by the 10% off birthday coupon. I used it today online, but it doesn't add up. By my calculations, I only received $8.80 off the amount due. Could you please help me understand? Shouldn't the amount have been discounted off the purchase price of the product (before tax roughly $77, after tax roughly $85)? The receipt does not show what amount the 10% off was applied to.

 

Total $771.98
Sales Tax, Fees & Surcharges $77.20
Order Total $849.18
 
Gift Card
$365.97
 
Gift Card
$300.00
 
Credit Card
$183.21 (Amount Due $192.01 before birthday coupon applied - difference of $8.80)
Posts: 6,691
Topics: 124
Kudos: 437
Solutions: 304
Registered: ‎11-30-2015

Re: 10% birthday coupon

Hello, mooseknuckle,

 

Happy Birthday! If you’re anything like me, you’re turning 25 again, because naturally the aging process stops at that point. Thank you for being a My Best Buy member and for joining our community, we’re happy to have you. 

 

It’s possible that some of items in your purchase may not have been eligible and the coupon was applied to only the items that were. I’d be happy to take a peek into your coupon’s terms and your purchase to shed some further light on this for you, can you please send us a private message with your details? Please include your full name, phone number, email address, and the customer service pin off of your purchase receipt. A private message with those details can be sent my way by choosing the blue “Private Message” button in my signature. I look forward to your reply!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-01-2019

Re: 10% birthday coupon

Looks like my purchase didn't qualify. Only my geek squad warranty did. So many exclusions, not sure if this is really a birthday gift... The only thing I can think of that would qualify is 10% off candy or drinks in the checkout aisle. Just make sure it's a generic brand LOL.

 

Posting here for anyone else wondering. Also, it would be helpful in the future, if the online checkout would indicate which item received the discount. And/or which items do not qualify. 

 

 

Terms and ConditionsMarkdowns taken from regular prices or Was prices. Not valid with any other coupons, offers or price match requests. Excludes Magnolia Design Center products; Amazon voice assistant and streaming players; Google voice assistant, Chromecast and Chromecast Audio; Bose® audio products; SONOS; Polk Audio; Denon; select Samsung home audio, TVs, Blu-ray and DVD players; Sony home audio, TVs and 3D glasses, Blu-ray players, DVD players and set top boxes; select LG TVs and Blu-ray players, select Sharp TVs; all gaming consoles; Apple HomePod; Apple Watch; Apple iPod; Apple computing accessories; Apple Smart Keyboard for iPad Pro; Apple Pencil for iPad Pro; Leap Motion Controller; Wacom stylus; subscription software services; kate spade new york tech accessories, headphones and portable speakers; POSA cards; Sony camcorders, digital cameras, Alpha cameras, NEX cameras; Canon DSLR cameras, mirrorless cameras, XA and XF series camcorders, lenses and flashes, G1X, G1X MARK II, G7X, N2, N100, S120, SX50, SX60 and G16; Nikon DSLR cameras, mirrorless cameras, lenses and flashes, Coolpix A, P340, P530, P600, P610 and S810c; GoPro cameras and accessories; Olympus point and shoot cameras, interchangeable-lens cameras, lenses; Drones $499 and up; iPhone and Apple iPhone mobile accessories; unlocked phones; contract mobile phones; mobile broadband devices; digital music services and download cards; Electrolux major appliances; air conditioners, fans and dehumidifiers; Dyson; Pacific Sales products; Vitamix, Breville, Capital Brands, Nespresso; Magnolia products: Samsung TVs, sound bars and Blu-ray players, Sony TVs, Blu-ray players and projectors, Sharp TVs, LG TVs, Sunbrite TVs; Epson projectors, JVC projectors; Sennheiser, Bowers & Wilkins, Rotel, MartinLogan, McIntosh, Universal Remote Control, Arcam, Peachtree, Savant, Sonus faber, Oppo, Unilateral Minimum Resale Price (UMRP) products and special order merchandise; special order, clearance, refurbished, pre-owned and open-box items; gift cards; taxes. Selection varies by store. Limit 1 offer per coupon, per household. Valid on in-store and in-stock items only. Valid only at Best Buy stores in the U.S.A.; excludes stores in Puerto Rico. Not valid at Best Buy Express kiosks. Online and in-store offer may vary. Not valid on any BestBuy.com order, including store pickup. Best Buy employees are not eligible for this promotion. No dealers. No copies. No cash back. No cash value. Coupon must be presented at time of purchase.

New Member
Posts: 3
Registered: ‎03-01-2019

Re: 10% birthday coupon

Also, if you remove exclusions from the birthday discount. Just imagine the number of sales you would have every day ahead of your competitors. 10% discounts would be negligible in comparison to volume of sales.

Posts: 2,926
Topics: 22
Kudos: 306
Solutions: 170
Registered: ‎11-29-2016

Re: 10% birthday coupon

Welcome back, mooseknuckle,

 

I see you’ve been in contact with my colleague, Kyle, regarding the coupon you’ve received, and although it sounds like you weren’t able to utilize this coupon on your most recent Best Buy purchase, I do appreciate you taking the time to share your feedback with us.

 

Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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