07-22-2020 12:23 PM
Greetings! I recently received a 10% off a select item reward to celebrate my birthday (the first I've ever gotten!) but I am unable to use it when attempting to check out via the Best Buy online store. I am attemping to purchase a Microsoft Surface Pro 7 (SKU: 6374987), which is not excluded under the terms and conditions of the reward certificate.
I have read previous posts regarding this topic and read several times that ALL sale items are excluded. The Surface Pro 7 lists a "was" price and a "save" amount, which could indicate a sale item; however, if that is the case, the "sale" price is the exact same price as other retailers.
Anyway, I figured I would purchase through Best Buy, given that I had a reward available. Otherwise, it would be easier to just purchase via Amazon. Please help me apply this certificate. Thanks!
07-24-2020 10:25 AM
Greetings Chris, and welcome to the Best Buy forum,
First and foremost, HAPPY BIRTHDAY!!! I always heard growing up that if you tell someone your birthday wish that it won't come true, so make sure to keep your wish a secret. The birthday bonus coupon is sent to a random selection of active members who have a birthday attached to their rewards account, and if you received a birthday coupon via email, then all you should need to do after activating the coupon is add an eligible item to your virtual shopping cart. The coupon would be displayed on the final page during checkout, which you would just need to click-on to apply the 10% savings.
If you are not seeing the coupon during checkout, then it could be that the item in your shopping cart is excluded. The birthday coupon does have quite a few exclusions, including, as you mentioned, any item currently on sale. The Microsoft Surface Pro you mentioned has a regular retail price of $1,029 and is currently on sale for $799, so it wouldn't be eligible towards the birthday coupon. Just to double check, I tested your coupon by adding the Microsoft Surface Pro you are interested in, along with another not currently on sale, and the 10% savings was only applied to the one not currently on sale.
Your birthday coupon should be valid until 11:59 p.m. central time on 7/31, and while that particular item might not be eligible, there are still plenty of items on BestBuy.com that the coupon could be applied to. Let us know if you have any other questions.