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Posts: 1
Registered: ‎01-12-2018

unauthorized charges from store 1582

[ Edited ]

I have noted a charge from a store in Richmond Virginia, store 1582, for the amount of $10.82 which i did not authorize. I have never been to virginia. The date noted was for 1/9/18 at 21.05pm I would appreciate quick action for this as I see this particular store has several complaints of unauthorized charges.

 

 

Cheryl {removed per forum guidelines}

 

Posts: 8,653
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Registered: ‎09-29-2008

Re: unauthorized charges from store 1582

Hello Cheryl,

 

Welcome to our Community. As I know from my own experience, encountering unexpected and unauthorized charges on an account statement can be quite upsetting indeed. I was discouraged to hear you've had this occur and I regret any inconvenience to you.

 

Store 1582 is used for Geek Squad Protection (GSP) automatic renewals, as well as some software, such as for antivirus protection. I encourage you to review all the services that can link to that charge by visiting Statement Charges. $10.82 is in the ballpark for a monthly renewal for a mobile protection plan; is it possible that a member of your family has upgraded their phone recently and included GSP in the purchase?

 

If you do not recognize this as a valid purchase on your part, then please contact your financial institution to dispute the charge and report the incident to your local authorities. Best Buy will cooperate with law enforcement in their investigation.

 

Please know I am grateful you brought your concerns to our attention.

John|Social Media Specialist | Best Buy® Corporate
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