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New Member
Posts: 4
Registered: ‎07-06-2019

unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

I had an unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090 billed on 04/03/19 for a total of $87.79. I never made this transaction. Please assist

Posts: 874
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Registered: ‎10-19-2017

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

Hi there, Jefflavender,

 

Having a charge appear on your card that you weren't expecting can be pretty scary, at least for me! Please send us over a private message with your phone number, full name, and email so that we can take a look into where this charge originated. 

 

To send a private message, simply select that darker box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-06-2019

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

When I attempt to send the private message there is a reject error saying that I cant send the message because I have reached my max number of messages

Posts: 7,189
Topics: 116
Kudos: 393
Solutions: 394
Registered: ‎12-23-2016

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

Hi, jefflavender,

 

Please check out this thread for instruction on what to do if you get that error message. Please let me know if that doesn’t help.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-06-2019

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

I did exactly as instructed and cleared my cache and still got the same message 

New Member
Posts: 4
Registered: ‎07-06-2019

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

[ Edited ]

The name is Jeffrey {Removed per foprum guidelines}

 

Best Buy Employee
Posts: 2,181
Registered: ‎01-09-2015

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

I notified the moderators to remove your personal information from public view. hopefully they have someone currently monitoring who can remove it.  You definitely want to keep that private, especially in a situation where it sounds like your credit card might have been compromised already.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 7,189
Topics: 116
Kudos: 393
Solutions: 394
Registered: ‎12-23-2016

Re: unauthorized charge from BESTBUY.COM 0000 CHK CARD PUR 888-BESTBUY MN 007090

[ Edited ]

Hi, jefflavender,


I'm sorry you weren't able to get that message sent. I’m reviewing those details now, and I’ll send you a private message once I have an update.


Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!