Other Customer Service Support

[bigal1413]

I bought a diswasher required morning install received a date 10 days later 7-1 window.  two days before the delivery I was notified my delivery window was 4-8 PM went to customer support and spent over 4 hours on the phone never got a resolution was put on hold many times and noone ever come back on so disconnected.  requested to speak with management or next level support was put on hold and hung up after 40 minutes on hold.  never once did BB follow up. canceled delivery via system anfrd called for next available moning delivery day.  they gave me  a different day with a 7-7 window. well the dishwasher showed up on the originally scheduled date on the day i canceled yet still showed to be deliverd on the following friday.  was unable to escalate via any of the groups I tried. Went to a store to find an escalation path was told there wasn't one.  They protect next level well 

[Ravi-BBY Social Media Specialist]

Hi there, bigal1413,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community.

I can certainly understand your frustration with trying to get your delivery and install in a timely manner.

I would be happy to look into this closer and assist where possible. To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number.

Looking forward to working with you on this!

[bigal1413]

I keep getting the same reply email from you nothing other than your first reply stating you'll look into it

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[bigal1413]

at 11:49 I Received the following

Hello again bigal1413,

You have received a private message from Ravi-BBY in the Best Buy Support.

Subject: Re: got EMAIL you replied

I can't find anything as a reply are these auto generated

[Ravi-BBY Social Media Specialist]

Hi, bigal1413,

I am responding to you via private message. You would need to go to your Inbox (usually at the top right hand of the page) to access your messages.