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Posts: 1
Registered: ‎09-25-2019

subscription cancellation

My name is Christian and i want to unsubscribe on below matter, 
I've tried to contact multiple times, then i got send the link below, as i need to sign/ register.
But with my phone number it won't sign me up.


Microsoft Office 365 Personal Yearly Subscription

Posts: 9,064
Topics: 1,184
Kudos: 617
Blog Posts: 0
Solutions: 286
Registered: ‎11-10-2008

Re: subscription cancellation

Cancellation for this product should be through Microsoft. You can sign up for an account by going to with the email you registered with when you subscribed. Your subscription info should be in there and an option to cancel it.


If this was through Best Buy your subscription information should be listed in your account.

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Posts: 4,338
Topics: 43
Kudos: 408
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Registered: ‎11-29-2016

Re: subscription cancellation

Hey there, Christian,


Welcome to our forums!  It sounds like you’re having trouble unsubscribing from your Microsoft Office subscription, but you’ve certainly come to the right place for help.


As hockeycanuckjc has mentioned, you may be able to cancel your subscription through Microsoft.  Alternatively, if you’ve purchased this subscription from Best Buy, our Geek Squad Billing and Renewals team may be able to locate your subscription, and cancel it on your behalf.  To get in touch with this team, you’ll want to give them a call at (800) 433-5778, and I’m optimistic they’ll be able to look into this subscription further, and offer any additional assistance they can.


All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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Valued Contributor
Posts: 1,872
Registered: ‎02-07-2011

Re: subscription cancellation

This is 100% acurate...

For new office 365 buyers, one way around it is to not use your real email for the office 365 account. (Windows live account) Make a yahoo email or whatever. You can add your real email to outlook etc after office is installed.