01-12-2019 04:50 PM
Hello i bought a msi monitor a few days ago and just noticed a green stuck pixel on the screen i bought it on sale with a warranty and now its not on sale could i exchange it for a new one and keep the warranty without paying more?
01-13-2019 09:59 PM
01-14-2019 09:41 AM
Hello and welcome, STARTERPACK360,
Adding on a Geek Squad Protection (GSP) plan to a purchase of any kind is always a great idea, but I’m sure you weren’t expecting to experience any problems with your new monitor so soon. Thankfully, this should be a quick fix.
As @jdogg836 mentions, you are well within your rights to exchange this monitor for a new one so long as your return period has not yet expired. When you exchange your monitor, we’ll get you set up with a new GSP plan that begins the day your new monitor is “purchased”, and there shouldn’t be any difference in price for that plan. For future reference, your GSP plan would typically come into play only after your return period ends.
I hope this helps, but if you have any other questions or concerns, please let me know.
|Sam|Social Media Specialist | Best Buy® Corporate|
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