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New Member
Posts: 1
Registered: ‎01-10-2019

stuck pixel on monitor

Hello i bought a msi monitor a few days ago and just noticed a green stuck pixel on the screen i bought it on sale with a warranty and now its not on sale could i exchange it for a new one and keep the warranty without paying more?

Best Buy Employee
Posts: 646
Registered: ‎01-09-2015

Re: stuck pixel on monitor

As long as you are within the return period and exchange it for the exact same model/upc/sku then you would be entitled to an even exchange. The Geek Squad Protection is based on the price of the unit so it would also remain the same price.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,524
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Registered: ‎08-08-2017

Re: stuck pixel on monitor

Hello and welcome, STARTERPACK360,

 

Adding on a Geek Squad Protection (GSP) plan to a purchase of any kind is always a great idea, but I’m sure you weren’t expecting to experience any problems with your new monitor so soon.  Thankfully, this should be a quick fix.

 

As @jdogg836 mentions, you are well within your rights to exchange this monitor for a new one so long as your return period has not yet expired.  When you exchange your monitor, we’ll get you set up with a new GSP plan that begins the day your new monitor is “purchased”, and there shouldn’t be any difference in price for that plan.  For future reference, your GSP plan would typically come into play only after your return period ends.

 

I hope this helps, but if you have any other questions or concerns, please let me know.

 

Sincerely,

Sam|Social Media Specialist | Best Buy® Corporate
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