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New Member
Posts: 1
Registered: ‎07-25-2019
Accepted Solution

serial number on invoice

when i buy something i dont understand why the Serial number is not on the invoice or tracked 

for example i bought 6 50 tv's in wichita KS but had them delivered in San Antonio TX but noone can give me the S/N's of the Tv's delivered 

Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: serial number on invoice

Best Buy doesn't track serial numbers except in certain instances (certain computers/cellular devices generally). It is up to the customer to keep a record of the serial numbers of their devices. I'm not 100% sure why this is specifically with higher end items, but that's how Best Buy systems are designed.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.