Other Customer Service Support

[hunter6404]

After probably about 2 hours of being on hold and other issues, I still cannot access my online account. Apparently, I had a user name that was my email. I didn't know that wasn't ok. I did not see any warning when I made entered it. 

I began calling the number of the back of the card which was really about selling insurance. Finally, I searched online and found a number. 

Because I took an extra second to verify my identify, I had to go through a long process. I was sent back to customer service. The line was unclear and when I said that to the rep, she hung up on me. 

I don't know what to do.

[hunter6404]

Where or how do I find a message?

[Jakoma-BBY]

Hello, There, 

Thank you for reaching out to us on the forums. Pardon the delay in responding. Have you been able to resolve your issue?

Jay

Social Media specialist