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New Member
Posts: 2
Registered: ‎01-04-2022

registering card

After probably about 2 hours of being on hold and other issues, I still cannot access my online account. Apparently, I had a user name that was my email. I didn't know that wasn't ok. I did not see any warning when I made entered it. 


I began calling the number of the back of the card which was really about selling insurance. Finally, I searched online and found a number. 


Because I took an extra second to verify my identify, I had to go through a long process. I was sent back to customer service. The line was unclear and when I said that to the rep, she hung up on me. 


I don't know what to do.

New Member
Posts: 2
Registered: ‎01-04-2022

Re: registering card

Where or how do I find a message?

Social Media Specialist
Posts: 63
Registered: ‎11-08-2021

Re: registering card

Hello, There, 


Thank you for reaching out to us on the forums. Pardon the delay in responding. Have you been able to resolve your issue?



Social Media specialist

Jakoma|Social Media Specialist | Best Buy® Corporate
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