Other Customer Service Support

[marvin91406]

my item was returned on may 12 but i still have not received my refund

[John-BBY Social Media Specialist]

marvin91406,

Welcome to our community. I'm unhappy to hear that your refund has not yet processed. I regret any inconvenience to you as a result.

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your telephone number
• Your email address
• Your BestBuy.com order number, or
• The Customer Service PIN from your store purchase receipt

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.