Other Customer Service Support

[Ravindranathrl]

sir /madam 

 i Preodered Forza horizon 5 Digital Premium Edition this Month ( Reedem code Email Delivery when game available on release date ), unfortunately bestbest cancelled my Preorder 2 days after i purchased( i dont know what happened ) , then best buy emailed me that you will recieve refund 7 to 11 working days , its day 12 still haven't got the refund 

[Allison-BBY Social Media Specialist]

Hello, Ravindranathrl, and welcome to our online community!

Thank you for posting for support with your recent order cancellation. I can understand wanting to check in on your refund, especially since it has been almost two weeks since you received that cancellation email. I'm happy to do what I can to help.

I want to note that it can take up to one billing cycle to see a refund post, depending on your bank. If you'd like, I can check on your cancelled order and see if I can provide further insight into this.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,