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New Member
Posts: 5
Registered: ‎04-03-2020

refund never received

I cancel total tech support had over a year left was told i get a refund for 144 and that was july 31st here it is almost a month later still no refund to my bestbuy card. but yet i return a item just a few days ago and got that refund quickly but the total tech support nope if i knew this i would of never brought total tech support.

Posts: 10,243
Topics: 1,529
Kudos: 747
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: refund never received

Just curious, did you file any warranty claims with your tech support if you had protection on an item?

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New Member
Posts: 5
Registered: ‎04-03-2020

Re: refund never received

Nope never did only thing i used it for was when i was getting a projector mounted and projector screen other then that didn't use TTS at all.

Posts: 5,028
Topics: 55
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Registered: ‎11-29-2016

Re: refund never received

Good afternoon, ryu4000,


Welcome back to our forums, and thank you for reaching out to us for assistance regarding your Total Tech Support (TTS) plan.  We try to make the cancellation process as straightforward as possible, so it’s disappointing to hear there seems to be an issue with getting your plan cancelled and refunded.


In regards to the refund for your plan, if you’ve cancelled your plan more than 30 days after the plan was purchased, you should expect to receive a prorated refund, minus any membership discounts or benefits you may have received.  This is outlined in our TTS FAQs, which you’ll find here.


If you’re still not seeing any refunds after your plan was cancelled, I’ll be happy to take a closer look, and offer any additional assistance I can.  For me to do so, I’ll just need you to send me a private message with:


  • Your first and last name
  • Your phone number
  • Your email address


As you can imagine, we’ll want to keep this private information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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