01-08-2019 01:26 PM
Thank you for taking the time to join the forums and reach out to us! First, I’d like to apologize for the delay in getting a response. We are working as quickly as possible to respond to all of the messages we have received this holiday season.
Generally, once the cancellation of your trend Micro subscription is processed, the funds should go back to your form of payment within 3-5 business days, if not sooner. It all depends on who you bank. If it has not shown up yet, be sure to send me a private message so I can look into this for you. Be sure to include your full name, phone number, and e-mail address connected to your BestBuy.com account. Let me know if you have any other questions.