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Posts: 1
Registered: ‎12-09-2020

reaching ANYONE

I am SO disapointed with BESTBUY! I DO realize we are in the middle of a pandemic! BUT this is ridiculous!

I tried calling the best buy near my daughters house.  (Dublin, california)..Need to get the tvs set up.

Yesterday: called the geek squad and on hold for 45 minutes! no one EVER answered and I eventually hung up.

Emailed them afterwards. NO ONE RESPONDED

Today: called the store again. On hold for 30 minutes and then I hung up. No one ever even picked up

Called store again asking for customer service this time. After 30 min I hung up

Then called the 800 number for customer service. After being transfered twice, I was disconnected!

I can't believe i have purchased all my electronics from a company that cannot even answer the phone! 

Makes me wonder If I should be shopping elsewhere. 

My time is valuable too!!! 

Posts: 11,580
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Registered: ‎11-10-2008

Re: reaching ANYONE

Question are these TV's supposed to be profesionally installed with service you paid for? Are you trying to mount on the wall or do you already have a stand to put it on etc?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎02-08-2019

Re: reaching ANYONE

Greetings, cns3,

Welcome to our community here on the Best Buy Forums! Getting new tech is exciting, and we appreciate you keeping Best Buy in mind for the setup of your new television. I'm disheartened to hear that you were not able to get the appropriate support regarding this over the phone.

Depending on what service you were looking for, you may be able to schedule that online here. So that I can further assist, can you share additional details about the services you were looking to complete?

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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