Other Customer Service Support

[jakefloistad]

Hello,

I recently made a purchase of a new washer and ryer and my romotional giftcard was canceled and I have no idea why. Any tips on how to get it back?

-Thanks

[SeanM-BBY Social Media Specialist · Accepted solution]

Good afternoon, jakefloistad,

Welcome to our forums!  A promotional gift card just for purchasing some new appliances would be a great perk for shopping with us, so it’s disappointing to hear that gift card appears to be cancelled.  With that said, you’ve certainly come to the right place for help, and I’ll be happy to take a closer look.

For me to begin my research, I’ll ask that you send me a private message using the blue “Private Message” button with:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this “Private Message” button is visible to you.

Hope to hear from you soon,