07-29-2018 06:17 PM
ok, so is price adjustments doable when you do an exchange initiated my the manufacturer in store? I bought a tv around the holidays last year, then last week something happened to the tv where there was a blue line and cursor on my screen all the time, contacted samsung , there was no repair guy in my area so i submitted and was approved for me to exchange the tv in store where i bought it. So i bough the Lg 4k 50 inch tv while i was doing the exchange for 449.99 + tax, then i see its listed as on sale in the weekly ad this week for 399.99 + tax which is why i was curious if i was eligible for price adjustment?
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07-29-2018 07:14 PM
The TV is outside the extended Holiday return and Exchange policy so most likely, no it can't be price matched.
07-29-2018 07:19 PM
Typically a sales transaction can be price matched if it's part of a regular sale during the week. If this was in store simply go to the store you purchased at to initiate a price match request.
Best Buy also reccomends that you go to the store for in store purchases for price matches.
08-03-2018 02:29 PM
Welcome to our community. I was unhappy to hear that your TV developed a fault so soon after purchase. While I'm happy to hear that a replacement was able to be arranged for you, I'm sure I would have been put out by the whole process if I'd been in your shoes. I regret your having had to cope with that situation.
You ask a great question about our Price Match Guarantee. Using the information you provided to my peer Luke via private message, I was able to review documentation of your recent calls to us, and based on this information it appears your request was processed on July 30.
Please know I am grateful you wrote to us with your query.